Monday, September 2, 2013

Still Here

I have not dropped off the face of the earth. It has just been too overwhelming to think about rehashing everything in a blog post. Tomorrow it will be two months exactly since we closed on the house and the flooring people STILL have a key to our house. : ( They think they are done with the floor. We are not in agreement! The overall look of the floors we are satisfied with but their attention to detail has been less than stellar.

After the last post about how upset we were with the look of the polished cement due to the flaws left from the dog kennel we spoke to them about our options. We decided to have the cement floor stained a coffee bean color. Because they had already sealed the floor before we got to see it that meant they had to strip it all again. We made it very clear that it was not their fault (even though communication could have been better and time could have been saved had we been given the opportunity to see the floor before it was sealed) that at one time there had been a dog kennel in the basement. We felt good about the decision and decided we might like the stained floor even better.

We then got a call one Friday night telling us not to freak out but if we went over to the house the basement floor would be purple and there was purple stain sprayed all over the carport. Apparently the container of stain they used was labeled correctly but had the wrong color stain inside. I was questioning the truth of this to myself but we then saw the container and it WAS labeled correctly. THEN apparently the sprayer broke in the driveway and got purple stain all over the place. We were assured that it would all be cleaned up and rectified on Monday.

After this we felt like they gave up on our house and quit putting in a lot of effort. We could tell they would go days without working and the attention to detail was very sloppy. They had to strip the basement floor a second time and re-stain it. We are quite satisfied with the overall look of the correct stain color but they were very sloppy with it. They sealed the walls around the floor with plastic to protect it from the stain. A spot of the floor about the size of a baseball got covered by plastic and has no stain on it. They went ahead and sealed it!

They also had me go over and look at the floor before they sealed it. (I wasn't able to see the spot mentioned above because the plastic was still up.) I confirmed with them it was safe to walk across the floors. They said yes. The grass had just been mowed and I tracked in a lot of cut grass. They knew I had been in the house and I assumed would sweep the floor one last time before sealing. Nope! I was wrong. We now have grass permanently embedded in our floor. It's not really noticeable but for the price we paid it shouldn't be there! They also didn't finish some of the chipped spots in the terrazzo correctly. We are going to have to add some extra speckles to it ourselves just because we want to be done with them.

The last thing we are waiting for is a spot in front of the doorway to the furnace room where the stain doesn't go all the way up to the door so there is a strip of bare concrete showing in front of the door. It is a shame they were willing to have unhappy customers over such silly careless things. I could go on and on with the little nit picky things they didn't do correctly but I could go on for days. Many of the small things we are just forgetting about so these people will be out of our lives. We had asked them for an estimate on refinishing our living room walls. They never gave us one and never finished the test patch they said they would do on the walls.

Right now we are trying to find out what would be entailed in having the walls refinished now by someone else. We would like to have it done now before we move in but it will depend how much it costs and if we can find someone to do it. It has been a challenge! Yesterday we started painting. We have almost all of the ceilings done and the trim in the family room. We also have paint colors picked out. We have chosen authentic historical paint colors. The only rooms we aren't painting right now are the bathrooms and kitchen.

We had an offer on our house and thought we might have to be moved by October 1 which was going to be pushing it. The offer ended up falling through. The girl didn't really seem to know what she was doing or what she wanted so we weren't too upset about it. Though, we are hoping to sell our house sooner rather than later. We would also like to be in the new house ASAP so that we don't have to deal with getting the house ready for a showing while school is in session. We did get our new living room furniture reupholstered which has been one bright spot in this ordeal of trying to get the house ready for moving in. The guy from Saint Louis who did the cushions for us did an awesome job! You can see the completed terrazzo floor in the photo of the furniture. I will post more floor photos soon.


2 comments:

  1. I'd been wondering how it was going. It seems crazy that a company as sloppy as the flooring company you're using can manage to stay in business. I wish you luck for getting it done and them gone! And luck as well for selling your old place at the right time.

    The new upholstery looks great!

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  2. Thanks for all the luck! The flooring company just seemed to give up after they hit a bump on the road. It was so weird!

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